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Support Ticket replay


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For those not reading french, google translate that as the following.  


I have a problem with sending emails when I reply to a ticket

When when I open or respond to a ticket, the customer does not receive an email, knowing that they will receive an email if they have opened the ticket

Thank you

You will need to look at mail servers logs to see if the mail left the server and if so if it was indicated as accepted at the other side.  Mail not being received can happen for many reasons from anti-spoofing (SPF, dkim, dmarc) to the mail server being on a block list.  Using https://www.mail-tester.com/ to test the mail and find any issues may help as it does find many issues that may not be obvious. 

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