Contact Form Email

[JimJ]

Hi,
The contact form email contains a link to the admin login.
This is a security issue as our sales staff have to remember to edit the email to remove the link before replying to the email.
It does not need to be there and should not be there. 
How do I remove it?

Thanks.

[brian!]

17 minutes ago, JimJ said:

How do I remove it?

not easily - it's not using an email template and is hardcoded within WHMCS.

simplest solution might be to use a support department instead of the contact form.

[Richardmax]

On 1/27/2021 at 8:47 AM, brian! said:

not easily - it's not using an email template and is hardcoded within WHMCS.

simplest solution might be to use a support department instead of the contact form.

Hi all,

There is a way to disable the "attachment" field in the support form when used for pre-sales?

It does NOT make any sense to have the ability to upload files in a pre-sales form.

I also can't find information on how to customize the email sent by contact.tpl form. 

 

Regards

[brian!]

On 03/02/2021 at 17:46, Richardmax said:

There is a way to disable the "attachment" field in the support form when used for pre-sales?

not from settings - though you disable it for any specific department by editing the template.

On 03/02/2021 at 17:46, Richardmax said:

It does NOT make any sense to have the ability to upload files in a pre-sales form.

it might for some users.

On 03/02/2021 at 17:46, Richardmax said:

I also can't find information on how to customize the email sent by contact.tpl form. 

you can't customise it - it's hardcoded.

[Richardmax]

On 2/10/2021 at 1:15 PM, brian! said:

not from settings - though you disable it for any specific department by editing the template.

it might for some users.

you can't customise it - it's hardcoded.

Hi @brian!

I get it now. 

As you rightly say, you can't do anything with the contact.tpl which is a shame. It was as simple as creating custom fields that could appear on the form but well, it can't be done definitively.

Instead, I did it by creating the custom fields "phone" and "company" in the pre-sales department and editing the "supportticketsubmit-steptwo.tpl" file. I also removed the "attachment" field and the "upload" button.

Additionally, I disabled the select option for the priority field. It only shows as default option: "medium"; that way the customer cannot set any priority on the pre-sale ticket.

thanks for your reply!!