Jump to content
Rimset

503 error on submitticket

Recommended Posts

Hello, When opening a ticket I get a 503 error. No matter what template, no matter if it's from the admin side or front side.

[Tue Jan 12 19:13:37.106485 2021] [proxy_fcgi:error] [pid 25186:tid 140237696214784] [client ] AH01067: Failed to read FastCGI header, referer: https://domain/panel/submitticket.php?step=2&deptid=1
[Tue Jan 12 19:13:37.106757 2021] [proxy_fcgi:error] [pid 25186:tid 140237696214784] (104)Connection reset by peer: [client ] AH01075: Error dispatching request to : , referer: https://domain/panel/submitticket.php?step=2&deptid=1

 

Share this post


Link to post
Share on other sites

Which version of PHP?

Also check which version of Ioncube loader you're running. 

I've had similar errors with other software where the ioncube loader hadn't been upgraded but the user had moved to PHP 7.4. It worked fine on earlier versions of PHP or when they upgraded ioncube.

 

Share this post


Link to post
Share on other sites
55 minutes ago, Rimset said:

Version php 7.4.14 also I tried version php 7.3.26

ionCube24 v10.4.5

ionCube24 might give you some better error reporting than standard IonCube. Also of course check if you've an error_log as that might give you a clue as to why PHP_FPM is disappearing.

Share this post


Link to post
Share on other sites

The problem was an entry in the configuration. Instead of %n%n%n%n%n%n it was %n in Support Ticket Mask Format. Thank you for help 🙂

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated