Error with DNS Managment [2030288]

[Mike4286]

Hello,

The following message appears when signing in as the client and selecting the DNS Management option within client area.

* An error occurred: [2030288] Cannot complete this command as this domain is not using proper DNS servers *

I cannot seem to find much information with this error and all of our resold domains display this error. I have checked the DNS for most domains and they appear to be valid, yet they all show the same error when selecting DNS Management.

I reached out to our domain registrar support and they cannot provide  us with any answer/ solution.

Can someone please help?

 

[brian!]

21 minutes ago, Mike4286 said:

I cannot seem to find much information with this error and all of our resold domains display this error. I have checked the DNS for most domains and they appear to be valid, yet they all show the same error when selecting DNS Management.

isn't that a NameCheap error ?

enabling the Module Log might give you some more details as to what's going on..

https://docs.whmcs.com/Troubleshooting_Module_Problems

if it is NC, then there is a mention in the 8.1 changelogs about it sending incorrect IP data, but whether that is causing your issue I don't know... might be worth contacting WHMCS support to see if your issue and the 8.1 fix are related.

[Mike4286]

Yes it is indeed a Namecheap error.

It doesn't appear to be an issue with our API as new domain registrations are working fine.

I should also mention that we are using  WHMCS Version: 7.8.3

The Module Log shows the same error presented in the client area.

I hope this can be fixed with the next  8.1 update, regardless I will still contact WHMCS support to try and have this resolved.

Thanks

 

[brian!]

19 hours ago, Mike4286 said:

I hope this can be fixed with the next  8.1 update,

I wouldn't be rushing to update your install from v7.83 to v8.1 until you've tested it thoroughly locally first!

19 hours ago, Mike4286 said:

regardless I will still contact WHMCS support to try and have this resolved.

if they figure out the cause of the issue, please remember to update the thread.