Payment method

[james322232]

We are looking at how to delay the billing of a service until the product has been activated e.g

On the 1st of the month the customer places the order and WHMCS takes the payment. The service take 3-5 days to activate, how do we not start the billing until the service has been activated in the portal.

On the invoice it has the date that the product was purchased not when it was active.

Help would be great how to achieve this

Thanks

[Evolve Web Hosting]

I don't know how you can alter the dates without collecting first payment unless you were to manually create an invoice for your customer so that you can override the dates on the invoice.

[Vox]

Hi @james322232,

Using your example of an order placed on 1st but the payment not clearing until 5th you can just change the "Next Due Date" in the Client Profile > Products/Services from 01/01/2021 to 05/01/2021 (or quarterly or annually whatever). That way the items will be billed on the correct date next time round.

As for the initial invoice, you could always go into the invoice and change the service dates to match and then send an "Invoice Modified" email.