Issue, invoice marked as paid not triggering the date extension/activation

[Hannan]

Hi Guys,

Here is the story, since a week ago we have noticed that from nowhere (nothing changed) 50% or more of the invoices getting paid (fully paid) Is not triggering the product extension, product activation, and date changes.
It is marked as Paid but it is not triggering the date change or activation.

We were using Version 7.10 so we thought an upgrade to the latest version would fix the issue but unfortunately, it did not fix it.

It is not happening on gateways like PayPal, only affecting two of our Cryptocurrency gateways.

Do you have any clue on this?

Thank you,

[brian!]

1 hour ago, Hannan said:

It is not happening on gateways like PayPal, only affecting two of our Cryptocurrency gateways.

it doesn't matter now, but if you were using third-party crypto gateways, then I wouldn't have suggested upgrading WHMCS to solve this - i'd have contacted the developers of the gateway to see if there were updated versions of them, or an explanation as to the error.

[Hannan]

48 minutes ago, brian! said:

it doesn't matter now, but if you were using third-party crypto gateways, then I wouldn't have suggested upgrading WHMCS to solve this - i'd have contacted the developers of the gateway to see if there were updated versions of them, or an explanation as to the error.

The files not changed and it was just working fine before. Beside it is not only one third-party. It is another one as well

But the thing is the gateways doing their jobs and the call back happens and it gets paid but there is something from WHMCS prevent this.

Thanks

[brian!]

18 minutes ago, Hannan said:

But the thing is the gateways doing their jobs and the call back happens and it gets paid but there is something from WHMCS prevent this.

but you say the issue is not affecting the PP module, e.g written by WHMCS....  therefore WHMCS Support wouldn't necessary help, and so the best first step is to rule out an issue with the gateways.