usa0711 Posted November 13, 2020 Share Posted November 13, 2020 I am not sure when it happen but I had a client today inform me that they cannot add a new contact. They click on the add new contact but the form to add details is missing when the page loads. Has anyone had this issue? I am not sure during which update this first started but I know it was working before the 8.0 update 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 13, 2020 Share Posted November 13, 2020 13 hours ago, usa0711 said: I am not sure during which update this first started but I know it was working before the 8.0 update have you updated your custom template to work with v8 ? 0 Quote Link to comment Share on other sites More sharing options...
usa0711 Posted November 14, 2020 Author Share Posted November 14, 2020 No, all templates are default 0 Quote Link to comment Share on other sites More sharing options...
usa0711 Posted November 14, 2020 Author Share Posted November 14, 2020 I uploaded the template six again and now it works. Wonder why it was not working as I had not made any changes to any of the files. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 18, 2020 Share Posted November 18, 2020 On 14/11/2020 at 00:10, usa0711 said: I uploaded the template six again and now it works. Wonder why it was not working as I had not made any changes to any of the files. there you go - welcome to using WHMCS! 🙂 it can only takes one missing/corrupt file to throw it off and cause issues. .. often reuploading is the first option because it would be nigh on impossible (for anyone outside of WHMCS) to know for sure which particular file is causing an issue. 0 Quote Link to comment Share on other sites More sharing options...
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