snake Posted October 15, 2020 Share Posted October 15, 2020 As we all know, when WHMCS imports emails, it strips quite a bit of content from them, which often leaves important information missing from tickets, including links. The way I have always got round this is to just login to gmail (g suite) and find the original email in the DELETED folder. However I have 2 more WHMS installations which do not use g suite/gmail, they use the hosting providers email. And it turns out that emails being moved to the deleted folder is not a standard feature of pop3, and as such my hosting providers mail server does not do it. So I have no way to access the original emails. Is there any other solution to this? 0 Quote Link to comment Share on other sites More sharing options...
snake Posted October 15, 2020 Author Share Posted October 15, 2020 ok I think I have thought of one solution for the incoming email, without having to pay for g suite. Since I know that gmail keeps a copy of all deleted email. setup a free gmail account. set that gmail account to download the emails from the domain mailbox. set whmcs to download the emails from gmail the gmail acocunt will retain a copy of those emails in the deleted folder. 0 Quote Link to comment Share on other sites More sharing options...
snake Posted October 16, 2020 Author Share Posted October 16, 2020 I can confirm my plan worked. I used outlook.com rather than gmail I set the outlook account to download mail from my cpanel mailbox I then set whmcs to download the mail from outlook.com I set outlook.com pop3 settings NOT to allow the client to delete email, so it stores a copy of all downloaded emails under deleted/pop I now have access to raw emails and everything is working as normal in whmcs. Aliased emails are also piping to the correct dept 🙂 0 Quote Link to comment Share on other sites More sharing options...
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