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mail problem incasso invoice smarty error

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Got a problem with smarty. It probably has to do with extra security requirements from smarty, but I can't figure out what this has to do with.

--> Smarty: Unable to load template 'file:modules/addons/incasso/templates/gateway/payment.tpl' <--

looking at the error.log

[Tue Oct 06 12:46:48.816369 2020] [proxy_fcgi:error] [pid 3199] [client] AH01071: Got error 'PHP message: [WHMCS Application] ERROR: --> Smarty: Unable to load template 'file:modules/addons/incasso/templates/gateway/payment.tpl' <-- {"exception":"[object] (SmartyException(code: 0): Unable to load template 'file:modules/addons/incasso/templates/gateway/payment.tpl' at /var/www/clients/client1/web19/web/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php:195)"} []', referer: https://www.web-direct.nl/admin/invoices.php?action=edit&id=208...

Ideas suggestions are welcome.



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