Cron job Tenant Usage Metrics error with Directadmin

[tpark]

Hello everyone!

After Updating my WHMCS to 7.10.2 , I've got this error in cron jobs (php -q cron.php -F all -vvv):

[ERROR] Exception: Unable to get stats: You cannot execute that command in
         /home/user/domains/domain.com/public_html/members/modules/servers/directadmin/directadmin.php:0
         Stack trace:
         #0 /home/user/domains/domain.com/public_html/members/modules/servers/directadmin/directadmin.php(0): directadmin_GetStats(Array)
         #1 /home/user/domains/domain.com/public_html/members/vendor/whmcs/whmcs-foundation/lib/UsageBilling/Metrics/Providers/CallbackUsage.php(0): {closure}(Object(WHMCS\UsageBilling\Metrics\Providers\CallbackUsage))
         #2 /home/user/domains/domain.com/public_html/members/vendor/whmcs/whmcs-foundation/lib/Product/Server.php(0): WHMCS\UsageBilling\Metrics\Providers\CallbackUsage->usage()
         #3 /home/user/domains/domain.com/public_html/members/vendor/whmcs/whmcs-foundation/lib/Cron/Task/TenantUsageMetrics.php(0): WHMCS\Product\Server->syncAllUsage()
         #4 /home/user/domains/domain.com/public_html/members/vendor/whmcs/whmcs-foundation/lib/Scheduling/Task/AbstractTask.php(0): WHMCS\Cron\Task\TenantUsageMetrics->__invoke()
         #5 /home/user/domains/domain.com/public_html/members/vendor/whmcs/whmcs-foundation/lib/Scheduling/Task/AbstractTask.php(0): WHMCS\Scheduling\Task\AbstractTask->execute()
         #6 /home/user/domains/domain.com/public_html/members/vendor/whmcs/whmcs-foundation/lib/Cron/Console/Command/AbstractCronCommand.php(0): WHMCS\Scheduling\Task\AbstractTask->run()
         #7 /home/user/domains/domain.com/public_html/members/vendor/whmcs/whmcs-foundation/lib/Cron/Console/Command/AbstractCronCommand.php(0): WHMCS\Cron\Console\Command\AbstractCronCommand->executeCollection(Object(WHMCS\Scheduling\Task\Collection))
         #8 /home/user/domains/domain.com/public_html/members/vendor/symfony/console/Command/Command.php(259): WHMCS\Cron\Console\Command\AbstractCronCommand->execute(Object(WHMCS\Cron\Console\Input\CliInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
         #9 /home/user/domains/domain.com/public_html/members/vendor/symfony/console/Application.php(844): Symfony\Component\Console\Command\Command->run(Object(WHMCS\Cron\Console\Input\CliInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
         #10 /home/user/domains/domain.com/public_html/members/vendor/symfony/console/Application.php(192): Symfony\Component\Console\Application->doRunCommand(Object(WHMCS\Cron\Console\Command\DoCommand), Object(WHMCS\Cron\Console\Input\CliInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
         #11 /home/user/domains/domain.com/public_html/members/vendor/symfony/console/Application.php(123): Symfony\Component\Console\Application->doRun(Object(WHMCS\Cron\Console\Input\CliInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
         #12 /home/user/domains/WHMCS/crons/cron.php(0): Symfony\Component\Console\Application->run(Object(WHMCS\Cron\Console\Input\CliInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
         #13 {main}

is this error related to Permissons or Owner Group?

Permissions are 777 for cron files&folder and 755 for modules & vendor folders(644 for whmcs files).

User and group is user:user 

how can i fix this?

any help whould be greatly appreciated

Regards

Edited August 2, 2020 by tpark

[WHMCS John]

Hi @tpark.

The error message "You cannot execute that command" is being returned by DirectAdmin.

Details "The request you've made cannot be executed because it does not exist in your authority level."

Please ensure the DirectAdmin user entered into the WHMCS server configuration page (Setup > Products/Services > Servers > Edit), has permission to execute the `CMD_API_SHOW_USER_USAGE` and `CMD_API_RESELLER_STATS` API commands on your server.

DirectAdmin support will be able to assist in configuring the appropriate permissions on your server to facilitate this.
Once appropriate permissions have been granted to the user, WHMCS will be able to collect metric statistics for hosting accounts.