charliebird Posted June 29, 2020 Share Posted June 29, 2020 Hi there, I have changed my old logo using ( help - set up wizard) and on customers invoices the new logo shows, also the new logo shows in the header but the old logo is still at the top of all e mails that i send out? Is there a different location for the e mail logo? Thank you in advance as i have read many articles etc but i can not seem to find the solution for what i thought would be a very easy change. Regards.. Charlie 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 30, 2020 Share Posted June 30, 2020 22 hours ago, charliebird said: Is there a different location for the e mail logo? setup -> general settings -> general -> Logo URL 0 Quote Link to comment Share on other sites More sharing options...
charliebird Posted July 1, 2020 Author Share Posted July 1, 2020 17 hours ago, brian! said: setup -> general settings -> general -> Logo URL Hi Brian and thank you for the reply on my logo issue. setup -> general settings -> general -> Logo URL - this is where i changed it before form the old logo to the new one before. The new logo is showing up correctly in the header, and on invoices that are sent to mobile - but the old logo shows on mail on my imac - this i do not understand as on the same invoice there is a different logo depending on which devise i look at it on - i have enclosed some screen shots: I look forward to hearing back from you. Have a great day. Regards. Charlie 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 1, 2020 Share Posted July 1, 2020 Hi Charlie, imacs aren't really an area I know well (code for not at all lol), but it sounds as though it may be a caching issue in some way - e.g., if other methods are receiving the new logo, but imac is ignoring it... out of curiosity, did you change the image filename, or is the filename the same between the new and old logos ? 0 Quote Link to comment Share on other sites More sharing options...
BILDr Hosting Posted July 1, 2020 Share Posted July 1, 2020 38 minutes ago, brian! said: Hi Charlie, imacs aren't really an area I know well (code for not at all lol), but it sounds as though it may be a caching issue in some way - e.g., if other methods are receiving the new logo, but imac is ignoring it... out of curiosity, did you change the image filename, or is the filename the same between the new and old logos ? Open Safari in a private window to test without cache 0 Quote Link to comment Share on other sites More sharing options...
charliebird Posted July 1, 2020 Author Share Posted July 1, 2020 1 hour ago, BILDr Hosting said: Open Safari in a private window to test without cache Hi there - you are more than helpful - Thank you very much. All sorted now as it was a caching issue. Thank you Charlie 0 Quote Link to comment Share on other sites More sharing options...
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