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[From the Blog] How a Centralised Support Desk can help get your inbox under control

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A study by McKinsey found that the average professional spends 28% of their day reading and responding to emails. And that's just the average; if you're looking at the volume of emails your customer support team deals with, the numbers are going to be much, much higher. Centralised inbox management makes staying on top of your inbox a reality by empowering your team to collaborate on emails in real-time. This level of transparency and insight is going to transform the way your support team...

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