Pending Orders

[ciaoweb]

Hi all,

Maybe a silly question but I wanted to be sure...

I offer a kind of service where customers pay every 3 months a recurring invoice. 
If a customer ask me to suspend the service only temporarily if I change the order Status as "Pending" will the upcoming invoice be not triggered and re triggered when I change status to Active again whenever the customer ask me to re activate the service?

Thank you

 

Edited May 9, 2020 by ciaoweb

[brian!]

16 minutes ago, ciaoweb said:

Maybe a silly question but I wanted to be sure...

someone once told me that there are no such thing as silly questions, only silly answers! ☺️

13 minutes ago, ciaoweb said:

If a customer ask me to suspend the service only temporarily if I change the order Status as "Pending" will the upcoming invoice be not triggered and re triggered again whenever the customer ask me to re activate the service?

it's changing the status of the service, rather than the order, that will prevent the invoicing.

https://docs.whmcs.com/Invoicing_Setup#Continuous_Invoice_Generation

Quote

When you enable Continuous Invoice Generation, any product that is Active, or Suspended will continue to generate invoices regardless of the status of its previous invoice(s). Pending, Completed, Cancelled or Terminated services will not generate invoices.

[ciaoweb]

Hi Brian,

Many thanks for the clarification, I have just enabled the Continuous Invoice Generation in my account.
Since I suspend hosting account by cPanel which is not connected with WHMCS, when I do this I have to go manually to the corresponding product/service and change the status to "Pending or Cancelled" if I don't want any upcoming invoice to be generated for that specific service.

Best wishes