OVH Public Cloud For WHMCS - ModulesGarden

[isixhosting]

Hi,

is the ModulesGarden support alive? Now we are waiting for 12 hours to get help wit "activation" of this module, because the documentation is a bit odd. They use "terms" which are not present at OVH.

https://www.docs.modulesgarden.com/OVH_Public_Cloud_For_WHMCS

@ModulesGarden

Edited April 27, 2020 by isixhosting

[isixhosting]

7 minutes ago, ModulesGarden said:

Hi,

Thank you for bringing this issue to our attention and please accept our most sincere apologies for keeping you waiting. You may rest assured that we are only too eager to assist you and ensure flawless performance of your module. Our Support Specialist will soon refer to all your new messages in the ticket #446430.

As for the waiting time, we would like to ask you most kindly to consider a substantial time difference when thinking about the time period after which we respond to you. Please know that we do the best of our ability to reduce it to the minimum extent possible.

Be sure that  you will be provided with all due guidance shortly - in the meantime, we will dearly appreciate your patience.

Ok, understand, but: I opened the ticket on Apr 25th, 2020 22:27 then after I asked on WHT if the support is on work, one support guy answered with a short message yesterday Apr 27th, 2020 15:08. Ok, I don't know your support working hours, but I answered to this ticket on Apr 27th, 2020 16:01 again (1 hour later) but didn't get any more answers from him.

If we have some technical issues and get support aswers just once per day, then how many days will it take to fix all issues? For example now, there are 8 new questions/issues. Let's see how they do today...

Regards,

Roman

[isixhosting]

4 minutes ago, ModulesGarden said:

As much as we wish to help you receive comprehensive assistance just in time, we are not always capable of doing that. While yesterday at 1:58 PM under one of our posts on the WHT forums you put forward a similar request, that is whether someone from our Support Team could look into your tickets, we reacted almost instantly by asking you at 2:24 PM whether you could provide us with the exact ticket numbers you opened. However, since you then assured us that you had taken care of everything all on your own, we couldn’t really proceed with tracing your case.

What we would also like to bring to your kind notice is that even though our working hours are not quite in correspondence with the ones in your country, you can be sure that we are doing everything in our powers to let you smoothly enjoy your 7-Day Free Access to our OVH Public Cloud For WHMCS module. But since we received from you quite a substantial list of detailed inquiries, it cannot be performed any differently than by our specialist checking each of them one by one, by logging into your system – which, quite understandably, is bound to take some time.

Our technicians are carrying out all necessary tests as we speak, so you may safely expect to receive more information in a short while.

Ok, still waiting... Let's see if we are able to solve the issues within the 7 days trial. Because of course - without to get a "working" module/product, we can't make a deal.

[isixhosting]

3 hours ago, ModulesGarden said:

As much as we wish to help you receive comprehensive assistance just in time, we are not always capable of doing that. While yesterday at 1:58 PM under one of our posts on the WHT forums you put forward a similar request, that is whether someone from our Support Team could look into your tickets, we reacted almost instantly by asking you at 2:24 PM whether you could provide us with the exact ticket numbers you opened. However, since you then assured us that you had taken care of everything all on your own, we couldn’t really proceed with tracing your case.

What we would also like to bring to your kind notice is that even though our working hours are not quite in correspondence with the ones in your country, you can be sure that we are doing everything in our powers to let you smoothly enjoy your 7-Day Free Access to our OVH Public Cloud For WHMCS module. But since we received from you quite a substantial list of detailed inquiries, it cannot be performed any differently than by our specialist checking each of them one by one, by logging into your system – which, quite understandably, is bound to take some time.

Our technicians are carrying out all necessary tests as we speak, so you may safely expect to receive more information in a short while.

Ring ring... Mr. Karol Augustyn answered Apr 28th, 2020 11:46

We wrote back in 15 mutes. And again the same thing - 4 hours no answer. Please don't tell me, that they have to make "test" etc. If I ask when will it be fixed, then I'm expecting at least an answer after a 'while' (but not after 4 hours or next day) with approximatelly ETA or telling - NO, it won't be fixed. Then we can close the story with the module which is not working as expected and we can do some another works, instead of waiting on this guy or anothers.

So, you won't make any deal, but maybe your company doesn't need one...

Edited April 28, 2020 by isixhosting