aonap Posted April 13, 2020 Share Posted April 13, 2020 Hi, Is there a hook to stop end users from closing tickets from abuse or billing teams? I've just been recommended the following plugin, but wondered if there is a simple hook. Thank you 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 14, 2020 Share Posted April 14, 2020 19 hours ago, aonap said: I've just been recommended the following plugin, but wondered if there is a simple hook. it really depends on what you need to do, e.g whether just removing the close button from specific departments will be enough for your needs, or if you need to ensure that they can't close it via a URL too. just removing the close button could be a hook and/or css - which would depend on your custom theme. 0 Quote Link to comment Share on other sites More sharing options...
aonap Posted April 14, 2020 Author Share Posted April 14, 2020 @brian! What would the hook be to ensure that clients don't close any Abuse/Billing tickets? 0 Quote Link to comment Share on other sites More sharing options...
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