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'Next Due Date' automated roll over not functioning


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Hi

The automated roll over of the billing 'Next Due Date' is not running correctly  on our system. This appears to be affecting clients/billing settled via the Instant EFT / Credit Card option.

Invoices are paid for in good time but the 'Next Due Date' remains on a past cycle date then services to clients get suspended abruptly without prior notification while their accounts are in fact fully paid up.

We have gone through this experience on a major scale on 10 February 2020 and on 10 March 2020 for our regular accounts with the due date of the 1st of the month. A couple other suspensions and/or notices to renew domains that were already renewed keep popping out randomly as the month progresses.

For some products/services, the Upgrade/downgrade is also not updating the respective 'Additional Licences' quantity, even when orders have been paid for and are accepted and activated.

Your urgent assistance in this regard will be greatly appreciated.

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this might be better suited to a support ticket...

... but what version of WHMCS are you using, which payment gateway module - and if the gateway is third party, have you checked that the gateway is compatible with the version of WHMCS that you're using.

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