Andhika Posted March 4, 2020 Share Posted March 4, 2020 (edited) Hello, i have question about existing client on promotions page. i have client registered on 17/05/2019, and on our promotion checked Existing Client. and this client cannot use this promotion, how we know this client is existing client or not? Thank you Edited March 4, 2020 by Andhika 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 5, 2020 Share Posted March 5, 2020 On 04/03/2020 at 06:18, Andhika said: this client cannot use this promotion, how we know this client is existing client or not? https://docs.whmcs.com/Promotions Quote Existing Client - Only existing clients with 1 or more active orders can use the promotion. does this client have one or more active orders? 0 Quote Link to comment Share on other sites More sharing options...
Andhika Posted March 6, 2020 Author Share Posted March 6, 2020 This client have more than one service active but order status for this client still pending is it because order status for this client services still pending? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 6, 2020 Share Posted March 6, 2020 3 hours ago, Andhika said: is it because order status for this client services still pending? yes. 0 Quote Link to comment Share on other sites More sharing options...
Andhika Posted March 9, 2020 Author Share Posted March 9, 2020 ok Brian, thank you 0 Quote Link to comment Share on other sites More sharing options...
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