Service cancelled and closed. How best to restart it again?

[HSc]

A customer advised us far in advance that they would be closing a service. It was set to auto-terminate. That was a little over one month ago.

Now the customer has changed their mind and wants to restart the same service.

What is the best way to handle this and maintain a history of what happened?

We want to start a new anniversary cycle with the new start date, not pro-rate the old service date - unless there's a valid reason otherwise?

Should we leave the original service as terminated and place a new order - thus keeping a reminder of what occurred?

Or is there another method that would invoice using today's date and not the old renewal date?

 

Thanks in advance,

HSc

[WHMCS ChrisD]

@HSc simply remove the "Auto terminate at end of cycle" checkbox on the product and update the next due date to which ever date you'd like the invoice to be generated on e.g today and click save it will then generate an invoice on the date required

 

[HSc]

2 hours ago, WHMCS ChrisD said:

@HSc simply remove the "Auto terminate at end of cycle" checkbox on the product and update the next due date to which ever date you'd like the invoice to be generated on e.g today and click save it will then generate an invoice on the date required

 

Thanks. I think that did the trick!

Cheers,

HSc

[WHMCS ChrisD]

You are welcome @HSc glad it helped 🙂