Does 'Suspending' a hosting package stop invoicing?

[iHelpersLLC]

I have suspended a hosting package on an account  (for non-billing reasons) and was surprised when an invoice went out as the next due date approached.

• Are invoices supposed to still go out for a suspended package?
• How can I suppress any invoices for a package while it's suspended ?

[brian!]

On 20/11/2019 at 17:53, iHelpersLLC said:

Are invoices supposed to still go out for a suspended package?

https://docs.whmcs.com/Invoicing_Setup#Continuous_Invoice_Generation

Quote

With Continuous Invoice Generation enabled, any product that is Active, or Suspended will continue to invoice regardless of the status of its previous invoice(s). Pending, Completed, Cancelled or Terminated services will not generate invoices.

so the answer to your question is yes, suspended services will continue to be invoiced for.

On 20/11/2019 at 17:53, iHelpersLLC said:

How can I suppress any invoices for a package while it's suspended ?

in it's admin area prduct profile page, change it's Status dropdown value to one of the above 4 options - personally, i've always chosen cancelled.

if/when you want to unsuspend it, you can press the Unsuspend button (assuming the actual service has been suspended and not just marked as suspended) and that should change the service back to Active again and invoicing should continue.

https://docs.whmcs.com/Products_Management#Running_Module_Commands

[iHelpersLLC]

Great, thank you very much!