netnow Posted November 14, 2019 Share Posted November 14, 2019 Using the server sync tool to clean up the clients info this morning. Hundreds of clients synced fine, but have about 50 'pink' ones showing they do not exist on server (WHM/CPanel) . a few of them dont exists so I will delete client account. But many of them do exist, but are not owned as root in WHM but are showing owned as a re seller name. We still bill these clients therefor need them in our WHMCS client database. Is there a way to force or trick the import? Example below, he green strikeouts below in the pink result area DO exist on the WHM server. 0 Quote Link to comment Share on other sites More sharing options...
Michael Svendsen Posted February 24, 2020 Share Posted February 24, 2020 Hi! Did you find a solution to this? We are facing the same issue.. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 1, 2020 Share Posted March 1, 2020 With the Server Sync tool, the system will only import accounts that belong to the username that you have set up under Setup > Products/Services > Servers. If you need to track and bill the other account sin WHMCS you would need to set up a second server with the reseller account name so you can import them in WHMCS. Most people however are just importing the main reseller account as they set limits and charge on that rather than the individual accounts. 0 Quote Link to comment Share on other sites More sharing options...
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