netnow Posted November 12, 2019 Share Posted November 12, 2019 I have 3 admin users setup. Each of them set to valid off site email addresses, and have the "enable Ticket Notifications" button checked on all three. One account however is NOT getting ticket notification emails. I was wondering if there are other areas of WHMCS/WHM that need to be checked to specifically allow the notification emails to flow? -N 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted November 12, 2019 Share Posted November 12, 2019 @netnow Thanks for your post, just checking they are not going to spam and that the admin address in question is not a support ticket queue email address either? 0 Quote Link to comment Share on other sites More sharing options...
netnow Posted November 12, 2019 Author Share Posted November 12, 2019 Nope, we use a third party mail scanning service with a quarantine area not there either. Seems that I cant submit a ticket from the portal on a machine that uses the same IP as a machine used to be in admin site. Make sense? -N 0 Quote Link to comment Share on other sites More sharing options...
netnow Posted November 13, 2019 Author Share Posted November 13, 2019 Yup, Was able to confirm that if I am adding a ticket as a client in the portal and have WHMCS admin or cookies left over, the email wont be sent to me. -N 0 Quote Link to comment Share on other sites More sharing options...
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