HOSKIA INDIA Posted November 1, 2019 Share Posted November 1, 2019 mass mail tool is not working when sending mails from mass mail tool showing Email Sending Failed - Email Template Not Found. pls help 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 1, 2019 Share Posted November 1, 2019 2 hours ago, HOSKIA INDIA said: mass mail tool is not working when sending mails from mass mail tool showing Email Sending Failed - Email Template Not Found. obvious two questions - which email template is it, and have you checked that it exists ?? 0 Quote Link to comment Share on other sites More sharing options...
HOSKIA INDIA Posted November 1, 2019 Author Share Posted November 1, 2019 2 hours ago, brian! said: obvious two questions - which email template is it, and have you checked that it exists ?? @brian! we are using custom theme and the issue is only for when sending mails from a mass mail tool 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 1, 2019 Share Posted November 1, 2019 (edited) 1 hour ago, HOSKIA INDIA said: we are using custom theme and the issue is only for when sending mails from a mass mail tool I don't think the actual theme you use in the client area will matter with this issue - the error says that it can't find an email template, so the logical thing for you to do is check if that email template exists.. Edited November 1, 2019 by brian! 0 Quote Link to comment Share on other sites More sharing options...
Waqas Wiqi Posted November 8, 2024 Share Posted November 8, 2024 Getting same error today, the email sent to 1st 200 users as per the mail log activity but after that it showed an error template not found. 1 Quote Link to comment Share on other sites More sharing options...
Remitur Posted Tuesday at 08:12 AM Share Posted Tuesday at 08:12 AM On 11/8/2024 at 12:58 PM, Waqas Wiqi said: Getting same error today, the email sent to 1st 200 users as per the mail log activity but after that it showed an error template not found. I experienced the very same error, but I was never able to understand the cause... a couple of hundred messages were regularly sent, and then this strange error... 0 Quote Link to comment Share on other sites More sharing options...
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