garybarr Posted September 17, 2019 Share Posted September 17, 2019 Is there any way to show the custom questions when opening a ticket? We have 7 questions we need to be filled out when we have internal started tickets and because of it being a three-step process... Step 1: Create Ticket Step 2: Go back into the ticket Step 3: Click on Custom Fields and then fill it in ...it means a large amount of the time, our staff forgets to go back into the ticket and fill out the custom fields. All I want is for it to be like a client starting a ticket, where it has the entire start ticket questions and the custom fields. I can't understand why a customer is asked to fill it all out and yet for admins, it is made dramatically harder. Am I missing something? If I am right that this isn't an option, does anyone know of a plugin that can do this? Or anyone know of a reliable person/company that can write such a plugin? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 17, 2019 Share Posted September 17, 2019 11 hours ago, garybarr said: All I want is for it to be like a client starting a ticket, where it has the entire start ticket questions and the custom fields. I can't understand why a customer is asked to fill it all out and yet for admins, it is made dramatically harder. https://requests.whmcs.com/topic/ticket-custom-fields-display-in-admin-area-when-opening-a-ticket https://requests.whmcs.com/topic/support-tickets-add-custom-fields-to-the-main-view-or-within-first-ticket 11 hours ago, garybarr said: Am I missing something? as you can see from the above links, others have asked for it... there's only a handful of votes between the two requests, so even if WHMCS were going to add it, it wouldn't occur now until the next major release at the earliest. 12 hours ago, garybarr said: If I am right that this isn't an option, does anyone know of a plugin that can do this? I can't think of one off-hand and a quick look in Marketplace didn't reveal anything either. 0 Quote Link to comment Share on other sites More sharing options...
garybarr Posted September 17, 2019 Author Share Posted September 17, 2019 Bummer... It just seemed like such a "Duh, of course it's there" thing, I just couldn't imagine... well, that it wasn't already a thing... Does anyone know of a trustworthy company that could write a plugin to do this? 0 Quote Link to comment Share on other sites More sharing options...
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