Jbro Posted August 20, 2019 Share Posted August 20, 2019 I want to change the setting so clients have to open tickets or reply online only please let me know how 0 Quote Link to comment Share on other sites More sharing options...
bear Posted August 20, 2019 Share Posted August 20, 2019 https://docs.whmcs.com/Support_Tickets#Departments Quote The Pipe Replies Only option requires clients to login to the client area to open new tickets, attempts to open new tickets via email will not be successful. Tickets can still be responded to via email. 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted August 20, 2019 Author Share Posted August 20, 2019 3 minutes ago, bear said: https://docs.whmcs.com/Support_Tickets#Departments Thanks I know that option but I want users still login to client area to respond. 0 Quote Link to comment Share on other sites More sharing options...
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