invoice - remainder sent on paid invoice and account suspended for paid invoice

[Bimpra]

Hello,

1) One of the client had paid the recurring invoice but his account was still suspended for payment overdue (invoice #781). The next due date shows correct date. I have manually unsuspended the account.

2) Another client is getting overdue reminder for invoice that has already been paid. In this case, amount is shown for invoice #780 but email says invoice#779 (wrong invoice number). Both #779 and #780 are paid and shows correct next due date.

Need help on this.

[brian!]

which release of WHMCS are you using? looking at the site, I don't think it's v7.7.1 ..

[Bimpra]

it was 7.7.0, now upgraded to 7.7.1

[brian!]

15 minutes ago, Bimpra said:

it was 7.7.0, now upgraded to 7.7.1

the reason why I asked was because there were known issues with v7.7.0 and PayPal subscriptions...

that was eventually hotfixed - but if you've upgraded to v7.7.1, then you shouldn't need that hotfix as it will have been included in the update.

https://help.whmcs.com/m/85428/l/1042587-troubleshooting-paypal-subscription-payments-not-being-applied-correctly

with regards to instamojo, is it possible that the gateway isn't compatible with v7.7 ? has it been updated since you posted the v7.4.2 version ??

[Bimpra]

Client is still getting email with wrong invoice number regarding pending payment although invoice has been paid. How to fix this reminder?

[brian!]

1 hour ago, Bimpra said:

Client is still getting email with wrong invoice number regarding pending payment although invoice has been paid. How to fix this reminder?

short-term fix would be to disable this client from getting reminders - you can do that from their profile in the admin area...

but you should open a ticket with Support and let them take a look... if it was the issue I mentioned with PayPal and v7.7, then updating to WHMCS should fix future subscriptions payments, but not existing invoices - Support will be better placed to walk you though what you need to do to fix this existing issue... I suspect I know what to do, but I wouldn't want to give you wrong advice.

• if you get your license directly from WHMCS - https://www.whmcs.com/support/
• if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/