erock4 Posted July 26, 2019 Share Posted July 26, 2019 How can I configure the system so that when a client replies to a support ticket in their email (instead of logging into their account) that the reply gets attached to the ticket and then sent through the standard channels and logged with their ticket in WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted July 27, 2019 Share Posted July 27, 2019 Setup the ticket department to pull mail from a pop3 mailbox and have "Pipe Replies Only" disabled in the department settings. Any reply that includes the ticket number in the subject should then be routed through and added to the existing ticket. 0 Quote Link to comment Share on other sites More sharing options...
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