dotScot Domains Posted May 1, 2019 Share Posted May 1, 2019 Hi folks, Our web hosting service will be operating under the brand 'dotScot Web Hosting' (it took us weeks to come up with that 😂), so I've been customising all appropriate areas to reflect our brand name instead of our company name. After changing all of the 'from' names in the email templates section, I've noticed that the autoresponder and ticket update emails are coming through as {Company Name} {Support Dept} (eg dotScot Domains Sales). Would someone be able to point me to where I could change the sender name for these messages? Thanks in advance 🙂 Cheers, Robert @ dotScot 0 Quote Link to comment Share on other sites More sharing options...
NadalKumar Posted May 1, 2019 Share Posted May 1, 2019 Those values would be defined in Setup > General Settings 0 Quote Link to comment Share on other sites More sharing options...
dotScot Domains Posted May 1, 2019 Author Share Posted May 1, 2019 33 minutes ago, NadalKumar said: Those values would be defined in Setup > General Settings Hi Nadal, all I'm seeing is an option for company name. If I change that it'll affect everywhere that uses that (such as copyright lines) where I need the company name (as opposed to the brand name) to be. 0 Quote Link to comment Share on other sites More sharing options...
NadalKumar Posted May 1, 2019 Share Posted May 1, 2019 Is it that you've added place holders {Company Name} {Support Dept} to the field as shown in the screen capture? It's likely that field does not support shortcode conversion so you will need to enter literal text. 0 Quote Link to comment Share on other sites More sharing options...
dotScot Domains Posted May 1, 2019 Author Share Posted May 1, 2019 3 hours ago, NadalKumar said: Is it that you've added place holders {Company Name} {Support Dept} to the field as shown in the screen capture? It's likely that field does not support shortcode conversion so you will need to enter literal text. I’ve put the literal value in the first field. The second field was pre-populated with the email address I put in general settings. There doesn’t appear to be any email templates which matches the messages I’m trying to adjust. 0 Quote Link to comment Share on other sites More sharing options...
NadalKumar Posted May 1, 2019 Share Posted May 1, 2019 You may need to submit a ticket to support dept. Just be clear on what you need to achieve and what you've tried. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted May 1, 2019 Share Posted May 1, 2019 Did you look at this module maybe this help you https://marketplace.whmcs.com/product/4851 0 Quote Link to comment Share on other sites More sharing options...
dotScot Domains Posted May 5, 2019 Author Share Posted May 5, 2019 I've found that updating the 'company name' to the trading name and altering the copyright lines in the templates and email footer was the easiest way forward 🙂 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.