Email templates erases the text area on save

[NadalKumar]

I have been have an intermittent error with custom email templates that erases the text area on save event.  It also happens with new email messages and that causes an error message that "message body cannot be empty".

Does anyone else have this issue? I've checked for JS errors in the console but nothing is defined. I've tried different browsers but the same occurs.

[WHMCS William]

Hello,

If you enable SQL debug under Setup >> General Settings >> Other, are any errors logged to the activity log after replicating this?

What charset is your installation currently set to?

[NadalKumar]

The charset is UTF-8. I am not seeing any report in the activity log relative mail templates. Being the error is intermittent, I'll be sure to check the log immediately when ever it occurs.

[WHMCS Lawrence]

Please ensure that the following line is in your configuration.php file:

$mysql_charset = 'utf8';

and see if that helps. If it does not, please feel free to open a ticket and we can debug it further.

[NadalKumar]

On 4/10/2019 at 8:31 AM, WHMCS Lawrence said:

Please ensure that the following line is in your configuration.php file:

$mysql_charset = 'utf8';

and see if that helps. If it does not, please feel free to open a ticket and we can debug it further.

Indeed that line was missing. I added it and so far all seems well. Thanks.