change service?

[neltek]

I have a client where I have split a setup and web design fee into 2 installmants 1 year apart

and agreed a lower 1st year monthly maintenance fee

The 2nd half invoice has been generated which includes the 1st installment of the maintenance fee at the higher rate...

 

The customer has just paid the last lower priced invoice for maintenance

 

How do I cancel that lower priced service 

and start a new recurring one at the higher price to start in April 2019 (the higher price service already exists in my list of services)?

[I can't immediately see the option to cancel the old service - I can see an upgrade option but this generates a part invoice for the difference - I need to cancel the old one and not start the new one for over a month in the future]

 

 

 

[steven99]

In the WHMCS admin -> service page for the service in the you want to cancel, set the next due date tomorrow and set the auto terminate on end of cycle with a reason.  Then the next time the daily cron runs, it will terminate the service.  Another option is to run the "Terminate" button and set the status to cancelled from terminated if you want.  Or do a cancel request via the client area's service page. 

[neltek]

Thanks for this.

If doing from service page won't that cancel the service for all customers?

Or is this done on the customer page?

[steven99]

Since it that option is under the specific service, that only applies to that single service.