JohnnyL Posted February 18, 2019 Share Posted February 18, 2019 Guys, I was using custom invoice numbers from within now known as 'Tax Configuration'' .. So i didnt change anything there in the settings, I have it active, and it was working before all the big updates.. But its not working anymore.. When i create a test invoice, or when a real invoice is generated.. i notice it makes the plane ''#56 '' invoices... How to fix this issue?? IT looks really bad for business, and foor the booky, when the numbers are all messed up. Check the attachment, ive added the screenshot. Thanks allot! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 18, 2019 Share Posted February 18, 2019 11 minutes ago, JohnnyL said: I have it active, and it was working before all the big updates.. But its not working anymore.. When i create a test invoice, or when a real invoice is generated.. i notice it makes the plane ''#56 '' invoices... How to fix this issue?? IT looks really bad for business, and for the booky, when the numbers are all messed up. which version of WHMCS are you using? there was a bug in v7.7.0 with regards to custom numbering that was fixed by a hotfix, and was included with the v7.7.1 release. Quote CORE-13106 - Ensure Custom Invoice Numbering is applied to all created invoices if you're still on v7.7.0, you should either update to v7.7.1 or apply the hotfix; if you're already on v7.7.1, and this is still occurring, then it might be worth opening a ticket with Support. 0 Quote Link to comment Share on other sites More sharing options...
JohnnyL Posted February 18, 2019 Author Share Posted February 18, 2019 hey mate thank you for the quick reply, Im on v7.7.0 and using php7.3... (is 7.3 compatible?) and when i click to update. i get the following errors; Failed to retrieve latest version: Loading composer repositories with package information Updating dependencies [ErrorException] "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? update [--prefer-source] [--prefer-dist] [--dry-run] [--dev] [--no-dev] [--lock] [--no-plugins] [--no-custom-installers] [--no-autoloader] [--no-scripts] [--no-progress] [--with-dependencies] [-v|vv|vvv|--verbose] [-o|--optimize-autoloader] [-a|--classmap-authoritative] [--ignore-platform-reqs] [--prefer-stable] [--prefer-lowest] [-i|--interactive] [--root-reqs] [--] [<packages>]... What to do about it? @brian! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 18, 2019 Share Posted February 18, 2019 Just now, JohnnyL said: Im on v7.7.0 and using php7.3... (is 7.3 compatible?) it should be... https://docs.whmcs.com/System_Requirements Quote WHMCS 7.7 supports PHP 5.6, 7.0, 7.1, 7.2 and 7.3 Just now, JohnnyL said: What to do about it? are you able to download the full v7.7.1 update or the v7.7.1 incremental patch from downloads.whmcs.com ? if so, getting the incremental patch and updating via FTP is still a valid, and often better, solution. 0 Quote Link to comment Share on other sites More sharing options...
JohnnyL Posted February 18, 2019 Author Share Posted February 18, 2019 1 minute ago, brian! said: it should be... https://docs.whmcs.com/System_Requirements are you able to download the full v7.7.1 update or the v7.7.1 incremental patch from downloads.whmcs.com ? if so, getting the incremental patch and updating via FTP is still a valid, and often better, solution. apperantly php 7.3 is not that compatible.. I switched back to 7.2, and updated successfully now! Thanks man!! this solves allot. BTW could you check my other topic about concept invoices , to while we at it? appreciated ! 0 Quote Link to comment Share on other sites More sharing options...
JohnnyL Posted February 18, 2019 Author Share Posted February 18, 2019 so i updated everything till 7.7.1, but its still giving me the plain invoices... still not working. is there anything else i gotta do specially to re-enable it? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 18, 2019 Share Posted February 18, 2019 42 minutes ago, JohnnyL said: so i updated everything till 7.7.1, but its still giving me the plain invoices... still not working. it would only be applied to new invoices generated after the update - it wouldn't change previous invoices... are you/WHMCS creating new invoices and it's still not applying the correct format ? 0 Quote Link to comment Share on other sites More sharing options...
JohnnyL Posted February 18, 2019 Author Share Posted February 18, 2019 14 minutes ago, brian! said: it would only be applied to new invoices generated after the update - it wouldn't change previous invoices... are you/WHMCS creating new invoices and it's still not applying the correct format ? Well yes.. i have updated.. clicked on a client, and tried to generate an invoice.. then i preview it through the pdf preview.. and still showing the wrong format.. dont know what else to do. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 18, 2019 Share Posted February 18, 2019 2 hours ago, JohnnyL said: Well yes.. i have updated.. clicked on a client, and tried to generate an invoice.. then i preview it through the pdf preview.. and still showing the wrong format.. dont know what else to do. open a ticket with Support and let them look into it. 0 Quote Link to comment Share on other sites More sharing options...
JohnnyL Posted February 18, 2019 Author Share Posted February 18, 2019 3 minutes ago, brian! said: open a ticket with Support and let them look into it. how / where.. through this community? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 18, 2019 Share Posted February 18, 2019 17 minutes ago, JohnnyL said: how / where.. through this community? if you get your license directly from WHMCS - https://www.whmcs.com/support/ if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/ there will be "Open A Ticket" buttons available via both links - just click on the appropriate link above... this community is primarily an informal user-to-user help facility... occasionally, and more during beta periods, WHMCS staff will appear here and chip in, but to ensure contact with them, it's easier to open a ticket (Especially if it's a process issue that may be specific to your setup)... and that way, you could share details with them that you couldn't/shouldn't do publicly here. 1 Quote Link to comment Share on other sites More sharing options...
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