uzairpandith Posted January 20, 2019 Share Posted January 20, 2019 Hello, I just faced an issue which wasn't there earlier. Whenever a client signups for a product, WHMCS shows everything is fine, a client gets email of product welcome, invoice mail, etc. but in product welcome email username and password fields are blank. At the back-end when I view the product details there also, username and password fields are empty. I checked log, module activity and nothing appears there. Not even an error of cPanel account creation. I have also setup the product to "AUTOMATICALLY SETUP THE PRODUCT AS SOON AS THE FIRST PAYMENT IS RECEIVED" in module settings. As I already said this didn't happen earlier, just 2-3 days back everything was working fine. But now I don't know what happened. It's when I manually click on create button of module commands in product/services section of client, it creates a cPanel account. So anyone could help me in fixing this issue? 0 Quote Link to comment Share on other sites More sharing options...
uzairpandith Posted January 20, 2019 Author Share Posted January 20, 2019 Just now, uzairpandith said: Hello, I just faced an issue which wasn't there earlier. Whenever a client signups for a product, WHMCS shows everything is fine, a client gets email of product welcome, invoice mail, etc. but in product welcome email username and password fields are blank. At the back-end when I view the product details there also, username and password fields are empty. I checked log, module activity and nothing appears there. Not even an error of cPanel account creation. I have also setup the product to "AUTOMATICALLY SETUP THE PRODUCT AS SOON AS THE FIRST PAYMENT IS RECEIVED" in module settings. As I already said this didn't happen earlier, just 2-3 days back everything was working fine. But now I don't know what happened. It's when I manually click on create button of module commands in product/services section of client, it creates a cPanel account. So anyone could help me in fixing this issue? I even contacted my host in order to clear whether there is any limit of creating accounts or any space problem, but from there end it's ok. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 21, 2019 Share Posted January 21, 2019 have they paid the invoice? is the payment marked as paid within WHMCS ?? 0 Quote Link to comment Share on other sites More sharing options...
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