Evolve Web Hosting Posted January 4, 2019 Share Posted January 4, 2019 In WHMCS 7.6.1 (probably other versions too) when a customer orders a domain transfer, the orders come through with our default nameservers specified under settings > domains unless the customer knows to edit those before placing the order. Is there a better way to configure this so that the nameservers aren't changed during transfer or do we need to enter a feature request to add a check box to 'retain current nameservers'? 0 Quote Link to comment Share on other sites More sharing options...
Remitur Posted January 5, 2019 Share Posted January 5, 2019 AFAIK, nameserver change during transfer is not done by any WHMCS function, but is managed by every single registrar module. In my own install, I have a registrar module which works fine (and regularly changes the nameservers during transfer process), and another one which always leave the original nameservers (so, forcing the user or us to change them manually when the transfer is completed) 1 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted January 5, 2019 Author Share Posted January 5, 2019 Interesting and I'll have to look further into it. ResellerClub-Mods is what we use. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted January 5, 2019 Author Share Posted January 5, 2019 I looked and there is a setting in ResellerClub-Mods to override the default name servers under WHMCS>Settings>Domains but it's not in use for us. I'm guessing the only option is to remove our default nameservers under the WHMCS settings. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted January 6, 2019 Author Share Posted January 6, 2019 (edited) I think a checkbox in this area needs to be added to tell WHMCS not to overwrite existing nameservers during transfers. The wording could even say 'Tick this box to use clients current nameservers during transfers' Edited January 6, 2019 by EvolveWebHosting 0 Quote Link to comment Share on other sites More sharing options...
Remitur Posted January 6, 2019 Share Posted January 6, 2019 There's a parameter to set this in resellerclub-mod registrar module: https://www.resellerclub-mods.com/en/products/registrar-modules/lcdrm.html But keep attention: many registrars delete DNS zone as far a domain is transferred; so if the domain used the losing registrar's nameservers, it's needed to provide new nameservers, otherwise the domain will no resolve anymore. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted January 6, 2019 Author Share Posted January 6, 2019 19 minutes ago, Remitur said: There's a parameter to set this in resellerclub-mod registrar module: https://www.resellerclub-mods.com/en/products/registrar-modules/lcdrm.html But keep attention: many registrars delete DNS zone as far a domain is transferred; so if the domain used the losing registrar's nameservers, it's needed to provide new nameservers, otherwise the domain will no resolve anymore. That parameter allows you to override their existing nameservers with your own custom nameservers but we have that disabled. I am aware of what you mention with the DNS zones but we're also seeing it for domains that use nameservers to one of our servers (prior to starting the transfer in process). It's always overriding them with whatevever values we have entered under System > Settings > Domains. Maybe we should just remove those and it will clear up the issue? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 7, 2019 Share Posted January 7, 2019 21 hours ago, EvolveWebHosting said: Maybe we should just remove those and it will clear up the issue? it might be worth opening a Support ticket with Marco @ resellerclubmods as he'll know the answer to this (with regards to his addon) better than anyone. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted January 8, 2019 Author Share Posted January 8, 2019 9 hours ago, brian! said: it might be worth opening a Support ticket with Marco @ resellerclubmods as he'll know the answer to this (with regards to his addon) better than anyone. I was mixed up and yes, there is a setting in his LCDRM module to correct this behavior and it overrides the mentioned setting below for his Free Tools Extension. From Marco: By default, our Registrar module does not pass nameservers for domain transfers even if specified in the shopping cart pre-checkout domain configuration, unless you have activated the option "Nameservers for Transfers" in WHMCS -> Addons -> Resellerclub Mods Console -> Configure Addon -> Goto Section Link: "L.C.D.Registrar Module". If you want to maintain the customers nameservers for the domain transfer, then just make sure you have not activated the mentioned option and the domain transfer will be initiate without nameservers. Resellerclub will transfer in the domain as is. There's also this setting under the Free Tools Extension which had me confused: Under Addons > RC & LB Tools v2, I have 'Nameserver Override' Disabled The purpose of this option is different. If disabled (not set any other nameservers), then the default nameservers set in WHMCS will be used for register and transfer. You can override the WHMCS default nameservers and configure another set of Nameservers. These nameservers will then be used if the customer has not specifiy his own Nameservers during the purchase of a register/transfer domain. The override feature is completely transparent and does not visually modify the Nameserver settings in WHMCS nor in the shopping cart pre-checkout domain configuration. You will always see the WHMCS default Nameservers or the Clients specified Nameservers. 0 Quote Link to comment Share on other sites More sharing options...
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