Auto Ticket Reply

[JamieErrota]

Hello,

Happy New Year!

 

I’m trying to get the auto response ticket poster to have a different name. Currently it’s named ‘System’, I’m looking to change this. WHMCS said this is only possible via a custom hook which changes looks at the poster and checks if it’s ‘system’ if so then it changes it.

 

any ideas? 

[WHMCS Sachin]

Hi Jamie,

Happy New Year to you too 🙂

It appears your query was resolved by the custom hook provided by Nathan. Feel free to get back to us if you need any further assistance 🙂

 

 

 

[edvancombr]

20 hours ago, JamieErrota said:

Hello,

Happy New Year!

 

I’m trying to get the auto response ticket poster to have a different name. Currently it’s named ‘System’, I’m looking to change this. WHMCS said this is only possible via a custom hook which changes looks at the poster and checks if it’s ‘system’ if so then it changes it.

 

any ideas? 

Could you share the solution?

[JamieErrota]

Hello,

For @edvancombr and anyone else who might want to do this. This code was provided by WHMCS directly so I take no credit. Create a hook with the below code:

<?php
use WHMCS\Database\Capsule;

add_hook('TicketAdminReply', 1, function($vars) {

    $newAdmin = 'NEW NAME';

    if ($vars['admin'] == 'System') {
        Capsule::table('tblticketreplies')
        ->where('id',$vars['replyid'])
        ->update(['admin' => $newAdmin]);
    }
});

 

Any problems more than welcome to contact me.