ChristianB Posted November 27, 2018 Share Posted November 27, 2018 Hi, I have an issue with Invoice PDF generation when the invoice is generated and send to client's email addresss by cron job. The "PDF attachment" is only showing blank invoice template without any text inside, while the body email is showing all the product/service detail properly. But if I resend the invoice manually using 'Invoice Created' Send Email button, PDF attachment is generated normally with all the text. Where should I check the problem? Thanks 0 Quote Link to comment Share on other sites More sharing options...
ChristianB Posted November 28, 2018 Author Share Posted November 28, 2018 sorry, I think I posted in wrong section. this should be in Troubleshooting section 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 28, 2018 Share Posted November 28, 2018 18 hours ago, ChristianB said: Where should I check the problem? is the iconv php extension enabled on the server ? i've seen blank PDF invoices before when that extension is missing. 0 Quote Link to comment Share on other sites More sharing options...
ChristianB Posted November 29, 2018 Author Share Posted November 29, 2018 Hi, yes it is installed. I've checked on EasyApache. 0 Quote Link to comment Share on other sites More sharing options...
ChristianB Posted November 29, 2018 Author Share Posted November 29, 2018 Is there any log for cron.php I can check? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 30, 2018 Share Posted November 30, 2018 On 29/11/2018 at 02:34, ChristianB said: Is there any log for cron.php I can check? the Activity Log will show the results of what happened during a cron run... btw - cross-posting the same question in different sub-forums may get you into trouble with the moderators as it's against the rules... Quote Please do not cross-post across the community. If your topic is better suited to another section one of the WHMCS.Community team will move it to the best category for you. You may report your post if you wish to have it moved by a moderator. .. in any event, it's not going to get you to a quicker answer! if you can't figure out the cause of this, perhaps open a ticket with Support. 0 Quote Link to comment Share on other sites More sharing options...
ChristianB Posted December 1, 2018 Author Share Posted December 1, 2018 @brian! Hi Thank you for the response. I did not intentionally do cross-post, was late realizing that I posted into wrong category. So I write another post, before the first post was posted (approved). OK, I am raising the ticket as suggested. 0 Quote Link to comment Share on other sites More sharing options...
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