wizzy420 Posted December 15, 2007 Share Posted December 15, 2007 So, I created an account for a $10 product and was testing paying an invoice. This is using CDG and Quantum Gateway. I would log into customer portal (as a customer), click invoices, see the unpaid invoice, then go to pay it. If it's declined, there's no special message or anything. It just silently fails, then goes back to the invoice showing payment still due. Shouldn't there be some kind of message like "credit card declined" or "failed to verify card" ?? It sort of just leaves you hanging, wondering why you're back on the invoice page showing unpaid balance ... FWIW, when I put in correct information, the charge goes through, gets auth'd, charges just fine and gets marked as paid. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted December 15, 2007 Share Posted December 15, 2007 i agree, i wish this happened as well. 0 Quote Link to comment Share on other sites More sharing options...
wizzy420 Posted December 15, 2007 Author Share Posted December 15, 2007 Well, glad to know it's not just something I'm doing wrong ... then again, maybe I wish it was something I was doing wrong so it could be easily "fixed" But, I appreciate you letting me know that I'm seeing something that is just WHMCS behaviour 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted December 16, 2007 Share Posted December 16, 2007 i could be wrong though, but i dont think so on this matter. 0 Quote Link to comment Share on other sites More sharing options...
TheIdeaMan Posted December 20, 2007 Share Posted December 20, 2007 It would be great to have the error messages from the payment system displayed to the user. Not the whole result obviously, just the human-readable message. I've gotten a number of support requests from clients because they've tried a number of times to pay, but have been given no error--which makes them think the error is something more nefarious then just forgetting to add their state to the address form, or the like. This feature addition would be greatly appreciated. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted December 20, 2007 Share Posted December 20, 2007 Yes, when an error is encountered it should give the customer a hint as to why their payment failed. We have had users repeatedly try the same info as they don't know what they did wrong 0 Quote Link to comment Share on other sites More sharing options...
Brett Posted December 20, 2007 Share Posted December 20, 2007 I agree this would be great! 0 Quote Link to comment Share on other sites More sharing options...
zigzam Posted December 21, 2007 Share Posted December 21, 2007 Something simple like "Your credit card failed to bill." would be great. The way it is now the client thinks there is an issue with the billing system. 0 Quote Link to comment Share on other sites More sharing options...
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