Vinicius Abreu Posted October 26, 2018 Share Posted October 26, 2018 Hi, All emails sent by the system stopped working, where do I start an investigation of the problem? When I send the email, the sending message appears successfully but the email does not arrive I already checked the email service and they are ok. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted October 27, 2018 Share Posted October 27, 2018 Hi @Vinicius Abreu, Had you changed any config or completed any updates/upgrades before the emails stopped working? Any change that you may have made would give you a goo indication or starting point. Otherwise a good place to start is here: http://help.whmcs.com/m/troubleshooting/l/678803-troubleshooting-email-sending-problems 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 29, 2018 Share Posted October 29, 2018 @Vinicius Abreu are you using PHP Mail or SMTP? The guide provided by @vox should provide a good starting point 0 Quote Link to comment Share on other sites More sharing options...
Vinicius Abreu Posted November 6, 2018 Author Share Posted November 6, 2018 Hi @WHMCS ChrisD and @Vox, I'll take a look at this documentation. I can not tell you if something has changed because it's the first time I'm seeing this application. I come back with the result. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Vinicius Abreu Posted November 6, 2018 Author Share Posted November 6, 2018 On 10/29/2018 at 6:43 AM, WHMCS ChrisD said: @Vinicius Abreu are you using PHP Mail or SMTP? The guide provided by @vox should provide a good starting point Where can I see this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted November 7, 2018 Share Posted November 7, 2018 @Vinicius Abreu Under Setup > General Settings > Mail 0 Quote Link to comment Share on other sites More sharing options...
Vinicius Abreu Posted November 7, 2018 Author Share Posted November 7, 2018 @WHMCS ChrisD I'm using SMTP. I'll change the SMTP password and test. 0 Quote Link to comment Share on other sites More sharing options...
Vinicius Abreu Posted November 21, 2018 Author Share Posted November 21, 2018 My host SMTP was wrong. 0 Quote Link to comment Share on other sites More sharing options...
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