whmcs restrict ticket department

[xedro99]

Hi there,

 

I was wondering how do I restrict support ticket departments if a certain service is active.

 

I want to display a ticketing department only if server id "x" is active, if not then hide it.

 

 

[Kian]

In ClientArea action hook run a query to detect if the currently logged in client has your special product/service.

If the query returns false (he hasn't the product) remove from the array of departments the one he shouldn't see.

Don't forget to redirect him on some "Access Denied" page in case he still tries to submit the ticket guessing department ID.

 

[brian!]

in addition to @Kian suggestion, I would add to make that support ticket department that you want to hide 'Clients Only' - that will prevent non-logged in users from seeing it too.