WHMCS multiple reseller accounts on one Plesk Server 1007 Customer with such external id already

[Nona]

I have a Plesk server with multiple IP's ...

I'm trying to find a way to assign a special IP address to the client  Webpack in Plesk.  

Webpack A: 1.1.1.1
Webpack B: 2.2.2.2
etc.

in WHMCS always the first IP in the list is used.

I have created several resellers and assigned different IP addresses to these resellers.

if a customer now orders a pack from both resellers, one will fail:
"Error code: 1007. Error message: Customer with such external id already exist"

I then created two servers in WHMCS with the same reseller. One of the servers assigns one IP, the other another IP.
the creation of the subscriptions works then. However, both subscriptions are in the same customer account. WHMCS shows me two condenser accounts. with one the login with the other does not work.

how to solve this?

the field:
Assigned IP Addresses
(One per line)
for what is this ? how can I solve that Product "Webpack A" use 1.1.1.1 and "webpack B" use 2.2.2.2 .. and create two Customer Accounts in Plesk? the Problem is the "external id "

 

[WHMCS John]

Hi @Nona,

The way the Plesk module has been designed is that all accounts created by a customer are associated with the same customer record in Plesk. This issue is currently being tracked here: https://github.com/plesk/whmcs-plugin/issues/25

By design there is not currently a way for a single customer to own two reseller accounts, or a reseller account and a shared hosting account. This issue is currently being tracked here: https://github.com/plesk/whmcs-plugin/issues/18