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Server and cPanel/WHM setup not working


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I signed up with A2 to be a reseller. They offered WHMCS which I was very interested in having. 

This was the response I received from A2 after I purchased their Silver package which included a licence for WHMCS:

"Hello Paul,
We unfortunately do not support WHMCS API tokens on shared or Reseller hosting because this requires root privileges. You will need to engage WHMCS using the username/password system instead. You can reach out to WHMCS support for assistance with this if you are not sure how:
We unfortunately do not create API tokens for customers on Reseller and Shared hosting because this is a security risk to the server."

So...I have been working on this for a few days now.

What should I do. I have 6 customers waiting to sign up.

Your help would be appreciated!


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Hey @Paule123

WHM has phased out Username/Password authentication with cPanel/WHM v72 this means the username and access key authentication will not work once a2 Hosting upgrade their cPanel/WHM  in the meantime, if they are using the lower version you can get the Access Key from WHM and use this in the WHMCS Server Settings screens

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Thank you so much Chris!

Yeah, I tried to generate a API for myself in WHM but they will not give me access to it or the security settings in WHM. I thought was unusual for a Reseller not to have access.

Here is what I asked for:


1:  Access to my WHM: Manage API Tokens


2: Access to my: Security Centre > Manage External Authentications on the WHM

They said it was a security breach to their server. Which leads me to believe they think WHMCS is external and not installed on the server already.


Chris, if you could give me some great lingo to use to explain to them with clarity I would greatly appreciate it.

FYI: I watched all of WHMCS's videos on youtube and some from Namehero. The videos were awesome. A couple need to be updated but still great. 

Thank you again for your help!



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