Cant delete product / already being used by a customer

[sgonzalez]

Hi, I am trying to delete a product, but WHMCS tells me that the product is actually being used by a customer. I cant recall wich customer is using that product. Is there any way to find out all the clients that are using that specific product?

Error message:  You cannot delete a product that is in use.  To delete the product, you need to first re-assign or remove the products using it.

 

Product ID = 364

 

 

Thanks!

 

[sgonzalez]

I already know the service name and the service ID. What I dont know is how to list all the clients that have that product

 

 

[brian!]

11 hours ago, sgonzalez said:

I am trying to delete a product, but WHMCS tells me that the product is actually being used by a customer. I cant recall wich customer is using that product. Is there any way to find out all the clients that are using that specific product?

in the admin area, one way would be to clients tab -> product/services

that will take you to the services listed page, and you can then use the Search/Filter to choose your product from the dropdown and that will show you a list of those clients using that product.

11 hours ago, sgonzalez said:

I already know the service name and the service ID. What I dont know is how to list all the clients that have that product

if you know it's only one customer, and you know the service ID (not the product ID), then you also have the option of using the admin search bar - enter the service ID, and it might return domains/services with that record - you can ignore the domain results in this case, and focus on the products it finds.

there would be other ways to find the information you want, but those two should be the simplest of them.

[sgonzalez]

Thank you so much for being so clear Brian. I cant understand how I missed that before hehehe

 

Thanks again!