Domain syncing has stopped since WHMCS 7.6

[akust0m]

Hello, I'm hoping someone can assist with determining why our domain syncing has stopped since the upgrade to WHMCS 7.6.

We upgraded to WHMCS 7.6 on the 30th of August. I've just noticed that we haven't been receiving the 'WHMCS Domain Synchronisation Cron Report'. I've also checked our domain registrar API logging and it looks like the API calls to check domain information also stopped on the 30th of August.

I've since found out that the manual cron task is no longer required and the domain syncing is supposed to be handled by the internal WHMCS cron and configured on the 'Automation Settings' page. Unless I've missed it, this didn't seem to be clearly mentioned in the features of the WHMCS 7.6 upgrade? I've attached a screenshot of our domain sync settings.

I've not sure if the manual cron task is supposed to work anymore, but I've tried all of the following via command line and none of them produce any output at all:

$ php /home/username/whmcsdata/crons/domainsync.php
$ /opt/cpanel/ea-php56/root/usr/bin/lsphp /home/username/whmcsdata/crons/domainsync.php
$ /opt/cpanel/ea-php72/root/usr/bin/lsphp /home/username/whmcsdata/crons/domainsync.php

Also our primary WHMCS cron is set to every 5 minutes and the automation status page seems to indicate that this functionality is working okay.

What/where can I check to resolve this issue?

Thank you.

Edited September 15, 2018 by akust0m

[WHMCS ChrisD]

@akust0m domainsync.php has been combined with the main cron.php file,  if you run

 

php -q /path/to/crons/cron.php do --DomainExpirySync --DomainTransferSync

Do you get any output?  Also if you are on 7.6.1 there is a hot fix that addresses this issue

 

[akust0m]

Hi @WHMCS ChrisD,

Thank you for the reply. The command doesn't give any output, but the domain sync process does run when performing that command.

I've also applied the hotfix as I was on 7.6.1 🙂