HOW to Change Admin Password???

[JohnnyL]

Guys,

Pretty straight forward... How does one change the main admin password in WHCMS through the 'my account ' tab??

Yes its a 'Full Administrator ' role.

All i get is :' '   Email address is already in use by a support department. Please provide a different email address. ''

 

So, what support do they mean? Can't have the same email address?

 

THANKS for the replies! :)

[Kian]

You can't use the same address for an administrator and support department in the same time unless you manually change them from database.

Make sure that your account email is not used by any department.

Edited September 11, 2018 by Kian

[WHMCS Peter]

Hi Johnny,

This indicates that the email address set up in your Admin account is also set up for a Support Department in Setup >> Support >> Support Departments.

Having this email associated with an account or vice-versa can cause undesirable effects to WHMCS operations and as such, is disallowed.

We do not recommend any manual interaction with the database to override this feature. Instead, use a different email address for either your admin account or Support Department.

I hope this helps.

[JohnnyL]

1 hour ago, WHMCS Peter said:

Hi Johnny,

This indicates that the email address set up in your Admin account is also set up for a Support Department in Setup >> Support >> Support Departments.

Having this email associated with an account or vice-versa can cause undesirable effects to WHMCS operations and as such, is disallowed.

We do not recommend any manual interaction with the database to override this feature. Instead, use a different email address for either your admin account or Support Department.

I hope this helps.

AWESOME! Thanks to both of you, I had no clue i had a double email address there, because we don't use that 'support' feature in our case.

this should solve it!