isaia Posted December 14, 2007 Share Posted December 14, 2007 hi this is my first month with whmcs and i am still learning the way whmcs is running.... ok a client signed up for a hosting package and he paid by PayPal... at that package I've setup to be created on the server after payment witch it did but when i look in whmcs the order is still in mending mode but the Service is active already and the hosting account is already created! now the questions... should not be the order accepted automatically ? and welcome email sent automatically ? why I have a pending order on an active service ? thank you 0 Quote Link to comment Share on other sites More sharing options...
Retired Forum Member WHMCS Joe Posted December 14, 2007 Retired Forum Member Share Posted December 14, 2007 Hi The pending order status shows that the order has come in and not yet been marked active by you. The items in that order may well be marked paid and showing as completed for payment and may well have been setup if a hosting account but the order will always show Pending until you activate it and confirm it is indeed active. It's just a way for you to see what orders are new. Joe 0 Quote Link to comment Share on other sites More sharing options...
isaia Posted December 14, 2007 Author Share Posted December 14, 2007 but then my question : if i do not login to make it active and the customer payed, will that customer get the welcome email to be able to setup his domain and access his cPanel account before i set the order to active ? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 15, 2007 WHMCS CEO Share Posted December 15, 2007 Yes, of course. If and when the account is setup automatically the welcome email will also be sent. The order remaining pending is just for you to be able to see new orders on your next login. Matt 0 Quote Link to comment Share on other sites More sharing options...
1hostguy Posted January 12, 2008 Share Posted January 12, 2008 here is the question, Where do you go to check it as active? I am having same issue. Do not see anywhere to checkmark it as active 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 13, 2008 Share Posted January 13, 2008 View the order, down at the bottom of the page is "Accept Order". 0 Quote Link to comment Share on other sites More sharing options...
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