Jbro Posted September 3, 2018 Share Posted September 3, 2018 I want to receive email notification only when a ticket is high priority and did not get any answer in 30 min Any body can guide me? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted September 3, 2018 Share Posted September 3, 2018 Hey @Jbro Ticket escalation rule are what you are looking for here, the status set to High and Time elasped 30 minutes please refer to https://docs.whmcs.com/Support_Ticket_Escalations 0 Quote Link to comment Share on other sites More sharing options...
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