Ticket Billable Status

[turbosatan]

I want to add a couple of things to the ticket view.

I have a custom field as a check box which can be changed to say if a ticket is billable or not. I want to see this in the initial ticket view not on the custom fields page.

 

Secondly if a ticket is billable and has not been billed i want to prevent it from being closed and to send some sort of message to admin or ticket owner to say you have a completed ticket that is billable but has not been billed.

 

Not sure if this is possible. would appreciate any guidance you could provide

 

thanks

 

[brian!]

2 hours ago, turbosatan said:

I have a custom field as a check box which can be changed to say if a ticket is billable or not. I want to see this in the initial ticket view not on the custom fields page. 

if you're talking about viewing a specific ticket in the admin area, then you're in luck - it's one of the few admin pages that uses a template... so you can edit the template and output that customfield wherever you want... depending on where you want to output it, you might be able to use a hook instead, but certainly editing the template will give you more options about where to output it.

2 hours ago, turbosatan said:

Secondly if a ticket is billable and has not been billed i want to prevent it from being closed and to send some sort of message to admin or ticket owner to say you have a completed ticket that is billable but has not been billed.

that's probably more suitable for a post in Service Offers & Requests, in order to get quotes from interested developers, because that's going to need multiple steps to solve - alternatively, you could look in Marketplace to see if there is an existing solution available in there.