Mehdi Posted August 11, 2018 Share Posted August 11, 2018 Hello, Since this new upgrade 7.6 i currently cannot view ticket thumbnails or download them. When verified the attachment is correctly uploaded and available in attachment folder Path is correctly set in configuration.php Permissions are set to 777 for a testing purpouse lightbox view doesn't work. PHP 7.1 / 7.2 ioncube loader 10 - Not causing it 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 12, 2018 Share Posted August 12, 2018 On 11/08/2018 at 02:09, Mehdi said: Since this new upgrade 7.6 i currently cannot view ticket thumbnails or download them. When verified the attachment is correctly uploaded and available in attachment folder Path is correctly set in configuration.php Permissions are set to 777 for a testing purpose lightbox view doesn't work. just saw something vaguely similar on my v7.6 dev... links worked, lightbox worked, but preview image not shown... the fix for me was to add a custom php.ini to the /includes folder (where thumbnail.php is) that tells it where the ioncube loaders are. (though I often have to add them to folders to keep WHMCS working correctly!) but if you're unable to use lightbox or download either, then it might be something else... might be worth uploading the v7.6 files again and seeing if that fixes it. 0 Quote Link to comment Share on other sites More sharing options...
Mehdi Posted August 12, 2018 Author Share Posted August 12, 2018 Hello In my case i'm running under Nginx with php 7.2 Could you possiby share the php.ini you added ? Thank you 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 13, 2018 Share Posted August 13, 2018 On 12/08/2018 at 13:01, Mehdi said: Could you possiby share the php.ini you added ? they'd be no point - it just tells PHP where the ioncube loaders are... and i'm not using nginx, so it might not be applicable anyway. 0 Quote Link to comment Share on other sites More sharing options...
Mehdi Posted August 13, 2018 Author Share Posted August 13, 2018 Hello Issue has been identified thanks to WHMCS's Support as related to a third party plugin, Pluting itself identified to be InernetX domain Addon No idea about a possible fix ? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 14, 2018 Share Posted August 14, 2018 14 hours ago, Mehdi said: No idea about a possible fix ? you'd need to contact it's developers... although the lesson here might be not to upgrade WHMCS until you know that all your active addons have been upgraded by their developers first. ⏸️ 0 Quote Link to comment Share on other sites More sharing options...
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