Include Support SideBar on submitticket.php

[David Duarte]

Dear friends,

I've already tried to include the Support Secondary Sidebar on submitticket.php page, but I was not able.
I can add a custom sidebar, but what I would like is to show the Support default secondary Sidebar.

Any idea if this can be done and how?

Thank you very much.

Best regards,
David Duarte

[David Duarte]

After all it seems the primary and secondary bar are included only if the customer has tickets.

I would like to have the secondary bar even if he has no tickets.

[brian!]

Hi David,

17 hours ago, David Duarte said:

I've already tried to include the Support Secondary Sidebar on submitticket.php page, but I was not able.
I can add a custom sidebar, but what I would like is to show the Support default secondary Sidebar.

unless you can do it using Contexts, the easier way might just be to make a custom sidebar - if you're taking about the sidebar below...

the way I would suggest is to write a hook that checks, on the submittickets page, if that support sidebar exists and if so, does nothing...if it doesn't, then you recreate the support sidebar - it's only six links with icons, so there should be plenty of coding examples elsewhere in the community about how to do that... although, all those links will be available in the navbar by default (unless you've modified the navbar).

[David Duarte]

Hello Brian,

 

Thank you very much for your help.

With your tips I was able to code what I needed.

Here you have the code, as it can be useful for someone else.

 

<?php

use WHMCS\View\Menu\Item as MenuItem;

add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar)
{
    
   if (APP::getCurrentFileName()=="submitticket"){
       
       
       if (!is_null($secondarySidebar->getChild('Support'))) {
           
           
    }else{ $secondarySidebar->addChild('sidebar1', array(
               'label' => Lang::trans('navsupport'),
               'order' => '10',
               'icon' => 'fa-support'
       ));
       $secondarySidebar->getChild('sidebar1')
               ->addChild('child1', array(
               'label' => Lang::trans('clientareanavsupporttickets'),
               'uri' => 'supporttickets.php'
               
       ));   
       $secondarySidebar->getChild('sidebar1')
               ->addChild('child2', array(
               'label' => Lang::trans('announcementstitle'),
               'uri' => 'announcements'
               
       ));   
       $secondarySidebar->getChild('sidebar1')
               ->addChild('child3', array(
               'label' => Lang::trans('knowledgebasetitle'),
               'uri' => 'knowledgebase'
               
       ));  
 
      
        }

           

   }
});

 

[David Duarte]

Now with icons

<?php

use WHMCS\View\Menu\Item as MenuItem;

add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar)
{
    
   if (APP::getCurrentFileName()=="submitticket"){
       
       
       if (!is_null($secondarySidebar->getChild('Support'))) {
           
           
    }else{ $secondarySidebar->addChild('sidebar1', array(
               'label' => Lang::trans('navsupport'),
               'order' => '10',
               'icon' => 'fa-support',
       ));
       $secondarySidebar->getChild('sidebar1')
               ->addChild('child1', array(
               'label' => Lang::trans('clientareanavsupporttickets'),
               'uri' => 'supporttickets.php',
               'icon' => 'fa-ticket'
               
       ));   
       $secondarySidebar->getChild('sidebar1')
               ->addChild('child2', array(
               'label' => Lang::trans('announcementstitle'),
               'uri' => 'announcements',
               'icon' => 'fa-list'
               
       ));   
       $secondarySidebar->getChild('sidebar1')
               ->addChild('child3', array(
               'label' => Lang::trans('knowledgebasetitle'),
               'uri' => 'knowledgebase',
               'icon' => 'fa-info-circle'
               
       ));  
 
      
        }

           

   }
});

 

[brian!]

for the benefit of others, it's worth noting that the only reason the sidebar children are in the desired order is because David has called them child1, child2 etc... if he had given them the names used by default in WHMCS, he would have needed to add 'order' values to each of the children to specify their sidebar position, otherwise they would have been shown in alphabetical order by their child names.

[BackupAddict]

Hey guys, this works good, but it's also on the log in page. 

How can I remove it from certain pages? Use it on 8.1RC

[brian!]

14 hours ago, BackupAddict said:

How can I remove it from certain pages? Use it on 8.1RC

does it really do that? i'm not seeing that occurring on v8.1b1 with Six or 21 - will have to update the dev to check...

[BackupAddict]

7 hours ago, brian! said:

does it really do that? i'm not seeing that occurring on v8.1b1 with Six or 21 - will have to update the dev to check...

Hello, yep, even the home page. I am using a Zomex template tho, might that be the cause?  Running on 8.1RC 

[brian!]

16 hours ago, BackupAddict said:

Hello, yep, even the home page. I am using a Zomex template tho, might that be the cause?  Running on 8.1RC 

this is what i'm seeing on a v8.1RC1 dev using the Zomex (Stellar) template...

that sidebar is only included on the submitticket page (using either of David's hooks above) - it's not showing on any other page for me... including login.

I suppose, if for some reason, it doesn't like the use of APP, then there would be alternative ways of getting the filename..

<?php

use WHMCS\View\Menu\Item as MenuItem;

add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar) {
	
	GLOBAL $smarty;
	$filename = $smarty->getTemplateVars()['filename'];
	if ($filename == "submitticket" && is_null($secondarySidebar->getChild('Support'))) {
		$secondarySidebar->addChild('sidebar1', array('label' => Lang::trans('navsupport'), 'order' => '10', 'icon' => 'fa-support',));
		$secondarySidebar->getChild('sidebar1')->addChild('child1', array('label' => Lang::trans('clientareanavsupporttickets'), 'uri' => 'supporttickets.php', 'icon' => 'fa-ticket'));
		$secondarySidebar->getChild('sidebar1')->addChild('child2', array('label' => Lang::trans('announcementstitle'), 'uri' => 'announcements', 'icon' => 'fa-list'));
		$secondarySidebar->getChild('sidebar1')->addChild('child3', array('label' => Lang::trans('knowledgebasetitle'), 'uri' => 'knowledgebase', 'icon' => 'fa-info-circle'));
	}
});

which again for me only shows the sidebar on the submitticket page and nowhere else...

[BackupAddict]

yup, I see that on the Fusion one. 

[brian!]

10 minutes ago, BackupAddict said:

yup, I see that on the Fusion one. 

I don't have access to Fusion (either HTML or WP), so it might be worth opening a ticket with Jack at Zomex.

[BackupAddict]

will do, thanks for looking at it