danielrvt Posted June 10, 2018 Share Posted June 10, 2018 No matter what options I select in the backoffice, the TAX is always 0. See attachments. What should I do? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 11, 2018 Share Posted June 11, 2018 15 hours ago, danielrvt said: No matter what options I select in the backoffice, the TAX is always 0. See attachments. What should I do? I suspect that your default country in WHMCS is NOT selected as Venezuela... Setup -> General Settings -> Localisation Ajustes -> Configuración general -> Localización the cart will assume that the customer, unless logged in or until they choose another country, are living in the default country (País por defecto) configured in the "Localisation" settings. e.g., if you have set your default country as "United States", then WHMCS will assume the customer is from the USA, and apply any tax settings for that country (in your case none) - however, if you change your default country to "Venezuela", then cart users will have IVA tax added to applicable products until they register/order and select a different country. you may need to close the browser, or clear cookies, before you see a change - but hopefully that will resolve your issue. 0 Quote Link to comment Share on other sites More sharing options...
danielrvt Posted June 12, 2018 Author Share Posted June 12, 2018 Thanks for responding so quickly! I finally managed to work this out doing this: Check the option in the Product/Service details page, General tab: "Marque esta casilla para cargar impuestos con este producto" Clear cache Clear cookies It all works now 0 Quote Link to comment Share on other sites More sharing options...
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