nitaish Posted June 6, 2018 Share Posted June 6, 2018 Hello All, We have a Free Hosting Product which we allow a customer to order only once. The Free Hosting is valid only for 1 year. After a year has passed, the customer has to either opt for a paid hosting package or move out his website. However, the issue is that we cannot set a time period for the product. If we select Free in the pricing, we cannot set the due date. We want to be able to send automated renewal reminders to the customer and also set the due date by keeping the pricing as Free. Can anyone help me with this? 1 Quote Link to comment Share on other sites More sharing options...
Remitur Posted June 6, 2018 Share Posted June 6, 2018 Put "Recurring Cycles Limit " to 1 instead of 0 (0 means unlimited) 0 Quote Link to comment Share on other sites More sharing options...
nitaish Posted June 6, 2018 Author Share Posted June 6, 2018 2 hours ago, Remitur said: Put "Recurring Cycles Limit " to 1 instead of 0 (0 means unlimited) Will it not renew free hosting for one more year? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 6, 2018 Share Posted June 6, 2018 5 minutes ago, nitaish said: Will it not renew free hosting for one more year? it should only invoice once (the original order invoice) - because it recurs 1 less than the value you enter... https://docs.whmcs.com/Products_and_Services Quote Recurring Cycles Limit - For Recurring payment types the default value 0 will invoice indefinitely until cancelled. However by entering a value in this field you can limit the number of times this product will invoice the client. For example entering 5 on a monthly product would cause no invoice to be generated in the 6th month after ordering. that said, i'd have possibly been more inclined to go the Auto Terminate/Fixed Term route and set it for 364 or 365 etc - that way you know the account will be terminated after a year if they haven't upgraded... you can always use the Email Marketer to send them an email x days before termination. 1 Quote Link to comment Share on other sites More sharing options...
cdeese8 Posted June 7, 2018 Share Posted June 7, 2018 If using the Terminate/Fixed Term, 7 days, or 14 days... what happens after those days? If person deposits money into account, will WHMCS 7.1 cancel termination? Is hosting still active? If client attaches charge card (or paypal) address... will WHMCS 7.1 cancel automatically terminate? Is hosting still active? The marketing email campaign idea is brilliant! Thanks for adding clarity... One more rookie questions... what, in your opinion, is the best way to setup a free 30-day trial hosting product? Would you just use a non-recurring promo code with 100% value that only works with a monthly billing cycle and apply once / client attribute? What about a 14-day hosting trial? It doesn't look like the WHMCS Promotions/Coupons admin page has anything for related billing cycles (because it's not monthly)... so maybe that is when someone would use Auto Terminate/Fixed Term option on Pricing page? I just re-read the entire help page that you linked but I still don't 100% fully understand everything... is there really a couple different ways to do this?? What about using a 100% value coupon and auto terminate 14 days option? It becomes active hosting account if money is deposited or paypal is linked? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 7, 2018 Share Posted June 7, 2018 3 hours ago, cdeese8 said: If using the Terminate/Fixed Term, 7 days, or 14 days... what happens after those days? it terminates. RIP 3 hours ago, cdeese8 said: If person deposits money into account, will WHMCS 7.1 cancel termination? no. 3 hours ago, cdeese8 said: Is hosting still active? not after termination. 3 hours ago, cdeese8 said: If client attaches charge card (or paypal) address... will WHMCS 7.1 cancel automatically terminate? no. 3 hours ago, cdeese8 said: One more rookie questions... what, in your opinion, is the best way to setup a free 30-day trial hosting product? if, at the end of the 30 days or before, you want them to upgrade to a normal cycled product, then i'd go the promo route - a time limited product will terminate, a normal product with a promo code won't, it will just get suspended. 3 hours ago, cdeese8 said: Would you just use a non-recurring promo code with 100% value that only works with a monthly billing cycle and apply once / client attribute? if you do that then payment method will be taken at time of order, but not charged until after the first month. so with a promo code, if the user does nothing, the service will continue as a charged product; with a terminal product, if the user does nothing, the service gets terminated - they have to actively upgrade to a paid service before that termination date. 3 hours ago, cdeese8 said: I just re-read the entire help page that you linked but I still don't 100% fully understand everything... is there really a couple different ways to do this?? it's not uncommon to not understand everything after reading the documentation - treat them as magic eye images, squint, and after a few years you can (sort of) see what it's supposed to say. there are usually a few ways to do things in WHMCS - sometimes the official way, and often from another angle. 3 hours ago, cdeese8 said: What about using a 100% value coupon and auto terminate 14 days option? It becomes active hosting account if money is deposited or paypal is linked? no they would have to upgrade to a non-terminating product... just depositing money into their account doesn't suspend termination (if you see what I mean!). 1 Quote Link to comment Share on other sites More sharing options...
cdeese8 Posted June 7, 2018 Share Posted June 7, 2018 Thanks for response. If you wanted to offer a 7 or 14-day trial shared hosting package, how would you go about it Brian? No custom code or anything.. just working with WHMCS 7.1+ ...it seems either do a 30 day promo code hosting package or, if you have 7 or 14 day trial you'll need to get user to click sidebar to manual upgrade package. Am I missing something? The Terminator 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 8, 2018 Share Posted June 8, 2018 9 hours ago, cdeese8 said: If you wanted to offer a 7 or 14-day trial shared hosting package, how would you go about it Brian? No custom code or anything.. just working with WHMCS 7.1+ hmm... really depends on your customers and how much involvement you want in the process - generally, i've always stayed away from 7/14 day trials for hosting and gone the promo code route - that way, you've taken payment and it's hands-free while they're paying... if you go the terminal trial route, you often have to chase them to upgrade (yeah you can set marketer to do the emails, but there always tends to be some manual conversation with them to give them a final push). there is the option of disabling auto termination generically in the automation settings, and that should prevent these accounts from terminating if you needed a few days grace to persuade the user... 1 Quote Link to comment Share on other sites More sharing options...
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