Removed Domain Renewal Line Item - Invoice ID: 11111 - Domain: xxxx.com

[rugg]

Hi,

i have a issue.

one invoice include both hosting and domain,

today,i find the invoice leave only the hosting item,

and the domain lost.

 

i check the log,

the cronjob record it "Removed Domain Renewal Line Item - Invoice ID: 11111 - Domain: xxxx.com",

but i never get such issue,

i want to ask if any misconfig with it?

im not sure if it is related with i upgrade from 6.4.1 to 7.5.1.

 

thanks

 

[Remitur]

What's the expire date and due date of the domain?

Did you configured grace period and redemption period for that TLD?

[rugg]

Hello,

1. both expire date and due date are 2018/05/26,and the cron run on 5/27 morning.

2. i never set them,is it new feature at v7.5.1 ? do yo mean  whmcs/admin/configdomains.php ?

 

thanks

[Remitur]

Yes, it's a new (and long waited for) feature ...

You can find everything about it here: https://docs.whmcs.com/Domain_Grace_and_Redemption_Grace_Periods

 

[rugg]

Hi,

thanks for you link.but i have a question,

if i hope whmcs do not remove the domain line from invoice no matter even  the domain over the grace period,

is it possible ?

 

thanks

[Remitur]

You can setup the grace period lasting as long as you want, and the grace period renewal fee to zero...

But, beware! Depending on the TLD you're using, renewing it after expiration date may be much more expensive, or even impossible...

So, what's happen if your customer pays for the renewal 15 days later, and you discover that renewing that domain costs to you ten the sum your customer paid to you?

  

 

[rugg]

Hi,

if i set  grace period as 30 days,

and i make the invoice as cancelled around 20 days after invoice expired day,

will the domain renew line be removed after 30 days ?

or it only check/remove active invoice's line ?

 

thanks

[weba]

Hi!

When domains that are invoiced but not paid yet then then the domains is removed from the invoice (Removed Domain Renewal Line Item - Invoice ID: ) and the status changed to expired.

I do not want it to be removed from the invoice, where can I change that ? 

I already disabled "Domain Grace and Redemption Fees" in general settings/domains. 

And in fact its weird to remove that invoice line because the customer already received that invoice.

Anyone ?

thx

Michel